Privacy Policy — WATSUP Waiheke

Last updated: 07/10/2025

This policy explains how WATSUP Waiheke (operated by Beach Bum Investments Limited) collects, uses and protects your information when you visit our site, contact us, or hire gear.

Who we are

WATSUP Waiheke (Beach Bum Investments Limited) — Onetangi, Waiheke Island, New Zealand.

Email: hello@watsupwaiheke.co.nz

• Phone: 0800 92 8787

What we collect

Booking & contact details: name, email, phone, hire dates/times, item(s), notes.

Transaction details: what you hired, prices/discounts, payment status (no full card numbers stored by us).

Identity checks (if required): photo ID, bond/pre-auth info.

Communications: emails, messages, forms.

Website/usage data: basic analytics (pages viewed, device/browser, referrer, rough location).

Photos/reviews (optional): images or feedback you choose to share.

Why we collect it (purposes)

Bookings & hires: to take and manage bookings, provide gear and support, handle returns/bonds, and process payments.

Safety & compliance: to verify identity (where required), manage lost/damaged gear, and meet legal obligations.

Communication: booking updates (e.g., weather), replies to enquiries, occasional service notices.

Improvement & security: to maintain and improve our website, services and shop operations.

Marketing (optional): only if you opt in (you can unsubscribe anytime).

Legal bases (NZ)

We rely on one or more of: performance of a contract (your hire), legitimate interests (operate and improve our services), consent (e.g., marketing), and legal obligations (e.g., tax records).

Sharing your information

Booking & payments: we use trusted providers such as Rezdy (booking system) and Stripe / Rezdy Pay (Stripe) for payment processing. They receive only what’s needed to perform their services.

E-bike hires: for e-bikes hired via eRide, some details are shared with eRide to deliver that hire. eRide’s own terms and privacy practices apply to those hires.

Sister brand: we don’t share your personal info with Waiheke Beach Rentals unless you contact/book with them or ask us to.

Legal & safety: we may share information if required by law or to protect safety, property or rights.

International transfers

Some service providers may store/process data outside NZ. We take reasonable steps to ensure comparable safeguards are in place.

Retention

We keep personal information only as long as required for the purposes above and to meet business, tax and legal requirements (e.g., financial records are typically retained for up to 7 years).

Security

We use reasonable technical and organisational measures to protect personal information (access controls, TLS encryption in transit, limited staff access). No method is 100% secure; please contact us if you suspect any issue.

Your rights (Privacy Act 2020)

You can access and request correction of your personal information.

To make a request, email hello@watsupwaiheke.co.nz

with enough detail to identify you and the information you’re seeking. We may ask for ID to verify your request.

Cookies & analytics

We use cookies and similar tech to run the site and understand usage (e.g., Google Analytics). You can block cookies in your browser; parts of the site may not function as intended. If we add advertising pixels (e.g., Meta), we’ll note that here and provide opt-out guidance.

Children

We don’t knowingly collect personal information from children without parental involvement. For on-water hires, under-15s must be supervised by a responsible adult.

Photos & marketing content

We may photograph our setups/scene for our gallery or social channels. Tell us at pick-up if you prefer not to be included; we’ll respect that.

Links to other sites

Our site may link to external websites (e.g., eRide, ferry/bus info). We’re not responsible for their content or privacy practices.

Changes to this policy

We may update this policy from time to time. The “Last updated” date shows the latest version. Significant changes will be noted on this page.

How to contact us

Email: hello@watsupwaiheke.co.nz

Phone: 0800 92 8787

Location: Onetangi, Waiheke Island, New Zealand

Complaints

If you’re unhappy with our response, you can contact the Office of the Privacy Commissioner (NZ) for guidance and complaints.