F.A.Q
Answering some of our most common questions.
We rent out everything you need for a world-class beach day:
- **Paddleboards (SUPs)** — stable boards for every skill level.
- **Kayaks** — single, double, and clear-bottom models.
- **Snorkel sets** — mask, snorkel & fins to explore our rocky coves.
- **Surf & bodyboards** — for those little Onetangi swells.
- **Beach cabanas & umbrellas** — shade that looks great on the ’gram.
- **Deck chairs & blankets** — kick-back comfort.
- **Inflatable Sea Biscuit - Tow the kids (or big kids) around the bay
- **e-Bikes** (via our mates at eRide Waiheke) — cruise the island between swims.
All hires include the required safety gear (life-jackets, helmets, paddles, etc.) at no extra cost.
- **Online:** book 24/7 on our website for instant confirmation.
- **Phone:** call us on 0800 92 8787 and we’ll lock you in.
- **Walk-up:** feeling spontaneous? Cruise over to our Beach Hut on Onetangi and rent on the spot.
Summer can get busy, so pre-booking is the safest way to guarantee the toys you want.
Our HQ — the WATSUP Beach Shack — sits at 27 The Strand, Onetangi Beach (right across the road from the sand).
We’re usually open 7 days, 10.00 am – 5.00 pm in peak season; shorter hours or by appointment in winter. Check our socials or give us a ring if the weather looks iffy.
- **e-Bike:** Pick up a bike from eRide Waiheke at the ferry terminal and enjoy a scenic 40-min ride.
- **Bus:** Hop on the Onetangi bus from Matiatia; hop off at “Fourth Ave/The Strand.” Two-minute stroll and you’re here.
- **Car:** 20-30 min drive from the wharf; free street parking along The Strand.
- **Taxi/Shuttle:** Around $25–$30 each way if you’d rather be chauffeured.
Yes — **island-wide delivery & pick-up is available**. A delivery fee applies (pricing depends on distance and how much gear you need). Tell us where you’re staying, and we’ll quote the fee and handle the logistics. 24 hours notice is required.
We sure do. From cabana lounges to fleets of paddleboards, we can pre-arrange everything so you and your crew just show up and chill. Event-setup fees apply — contact us with your vision and we’ll price it up.
If the weather turns nasty and we cancel, you choose: full refund or reschedule.
Need to cancel? Give us as much notice as you can — full refunds for bookings cancelled at least 48 hours ahead; after that we’ll do our best to reschedule or issue a credit.
- **Life-jackets** must be worn on all kayaks, SUPs and bodyboards. Helmets for e-bikes are mandatory.
- **Under 14s** must have a parent/guardian sign the waiver **and** supervise them at all times while using the gear.
- Basic swimming ability is recommended for water equipment.
- Listen to the safety briefing and stick to the recommended areas — easy as.
Most hires don’t need a bond, but **a bond may be required** for high-value items, long hires or large group bookings. Normal wear-and-tear is on us; significant damage or loss is on the renter. Treat the gear like your own and we’ll have zero issues.
Flick us an email at hello@watsupwaiheke.co.nz, or call 0800 92 8787